Refund Policy

1. Unused credits

You can ask for a full refund of a lead pack within 14 days of purchase if you have not used any credits from it.

If you have used part of a pack, we refund the unused share of that pack within the same 14 days.

2. Problems with a download

If a list you downloaded is materially wrong (for example the file is broken, it covers the wrong city or category, or a large share of the emails hard-bounce), tell us within 14 days at support@toucanleads.com with the order number and a short description.

We will either re-credit the affected rows to your balance or refund them, whichever you prefer.

3. What is not refundable

Credits used for downloads that matched the filters you chose.

The free credits given on sign-up.

Requests made more than 14 days after purchase, unless the law where you live gives you a longer period.

4. How to ask for a refund

Write to support@toucanleads.com from your account email with your order number. We answer within 2 business days.

Approved refunds go back to your original payment method through Lemon Squeezy, usually within 5–10 business days. The matching credits are removed from your balance.

5. Chargebacks

Please contact us before opening a dispute with your bank; we can almost always solve it faster.

6. Email checks

Email format and domain checked; mailbox not verified. Some bounces are normal and are not, on their own, a reason for a refund.